Emergencies and claims
Espace Sinistres : Informations and ressources
MAKE YOUR CLAIM
During business hours
In the event of a claim, please contact us promptly at 450 662-2210 or toll-free at 1- 800-662-3313 so that one of our professionals can respond as soon as possible.
You can also contact us by e-mail at sinistre@covalen.ca
24-hour after-hours service
For emergencies outside business hours, call the same number 450 662-2210, and our emergency service will respond immediately. If the claim requires rapid intervention, a claims adjuster will take charge of your file.
Guide to the Insurance Claims Process
We understand that dealing with a claim can be stressful and unsettling. That's why we've designed this step-by-step guide to accompany you through the claims process.
We aim to make the process as straightforward and transparent as possible, allowing you to concentrate on your well-being and that of your loved ones.
The Covalen commitment
At Covalen, we're committed to making this challenging experience as simple and stress-free as possible. Your peace of mind is our priority, and we're here to support you every step of the way on the road to normality. Remember: you're not alone in this ordeal. We're here to help you overcome this challenge and quickly regain your peace of mind.
We are committed to dealing with your complaint quickly and efficiently.
We'll keep you informed every step of the way.
Our team of experts is here to answer all your questions and concerns.
Elucia service - support, advice, prevention
This service highlights our expertise and helps you manage your claims.
We have a dedicated claims department to support and engage you throughout the process, from start to finish. Covalen's claims team of professionals works full-time to support the insurance brokerage team in handling claims. Our services include :
Proactive claims file management
Support and handling of previous claims during agency transfers
Obtain and analyze policy reports (fees extra).
PEVL exception management
Prevention and advice on good claims practice
Formal notice / Subrogation / Investigation / Obtaining release
Negotiations in the event of disagreements between parties
Advice from claims adjusters
- Ensure your safety : Your well-being is our top priority.
- Limit the damage : If possible, take steps to prevent further damage.
- Document the incident :
- Take photos and videos of the damage.
- Make a detailed list of damaged or lost goods.
- Keep all receipts for emergency expenses.
Call us at 450-662-2210, available 24/7.
- An adjuster will be assigned to assess the damage on site.
- They will guide you through the next steps and answer any questions.
- We will analyze your file and expert reports in detail.
- You will receive a detailed estimate of the costs covered.
- We'll put you in touch with certified professionals if necessary.
- You will have a choice of repair or replacement options.
- Once the work has been completed and validated, we will proceed with settlement.
- We will clearly explain the reimbursement details and the applicable deductible.
Tips for a smooth process
Keep all documents relating to your claim in a dedicated file.
Communicate regularly with your broker or adjuster.
Don't hesitate to ask questions if anything needs to be clarified.
Protect yourself by staying informed !
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