Secure online payment
Make your payment with confidence
Welcome to our online payment page.
This service allows you to pay your insurance premiums quickly, easily and securely, wherever you are. No technical expertise is required — everything has been designed to be clear and easy to use.
If you encounter any difficulties, please email us at finance@covalen.ca. We are happy to help you.
4 options are available to you
Payment Instructions:
From the box on the right: Log in using your customer credentials or email address.
1- Select your financial institution.
2- Sign in via Plaid to initiate the process. (Plaid is a secure platform that facilitates safe bank transactions.)
3- You will receive a one-time passcode (OTP) on your phone to authenticate your session and secure the transaction.
4- Enter your online banking credentials to access your account.
5- Your bank will perform identity verification and send you a confirmation code.
6- Select the account you wish to use for the payment.
This payment method is free of charge.
Payment Instructions:
From the box on the right: Log in using your customer credentials or email address.
Enter your bank’s institution number, transit number, and account number.
You can find this information on your paper cheque or in the account details section of your online banking.
This payment method is free of charge.
Payment Instructions:
From the box on the right: Log in using your customer credentials or email address.
Enter your name and the email address from which you wish to make the payment.
A processing fee of 1% + $0.35 applies.
* Please note that these fees are collected by Interac, not by Covalen.
Payment Instructions:
From the box on the right: Log in using your customer credentials or email address.
Enter your credit card information to securely complete your payment.
A processing fee of 3.5% + $0.30 applies.
*Please note that these fees are collected by the credit card companies, not by Covalen.
Need help with your payment?
We’re here to assist you!
If you experience any issues while paying your invoice through your financial institution, our team is ready to help.
Please email us at finance@covalen.ca and briefly describe the problem (e.g., error message, blocked step, etc.).
We are committed to providing you with prompt and efficient support to resolve the matter as quickly as possible.